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FAQs

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You're not local to me, do you travel?

Yes I travel all over the UK to weddings and events. An additional fee will apply beyond Essex and London, but I try to keep it reasonable just to cover the extra incurred costs on my behalf.

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How do we book you?

Contact me at hello@sugarlensproductions.com to enquire about availability. Once the date has been agreed, I will send you an online booking form to fill in and send back. I require a £250 booking fee, which is non-refundable after booking.

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How do you take payment? 

You can pay me in cash (only in person), via bank transfer or Paypal. I will supply the correct details after the booking has been confirmed.  

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I have particular people and areas I want captured on my day,  can you accommodate this? 

You have most likely spent many months, even years planning your wedding - so I understand that you will want certain aspects captured in your video. These can be discussed in our informal pre-wedding chat, plus on the booking form.

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What music do you use & can we choose?

For the highlight reel I choose licensed music so you can share the video with family & friends on social media without any copyright issues.  I will give you a shareable link to pass around to your guests. For the full length video however, I will ask you to choose 3-4 songs that are special to you and I can create the edit to those songs. I kindly ask my clients to not share the full length film online, otherwise it might get blocked due to copyright.  

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How long does it take to receive the videos? 

You will receive your highlights edit first, within 3-4 months of your wedding date. The full length film will be with you within a 5-6 month period, depending on season and workload.

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My partner and I are camera shy - how can you overcome this?

My main concern is to capture the magic of your day, whilst making you feel relaxed and happy. I will never make you do something you will feel uncomfortable with. I know how overwhelming your big day can be, without being worried about being on film too - so I'm never pushy and will go at your pace.   

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Will we and our guests be distracted by you on the day?

As a videographer I am usually filming from a distance, so most guests won't even know I am there. There is nothing truly worse that a videographer that is in the way all the time. Of course, there will be moments that I will have to be in all the action, but I know when to move out of the way!  On your big day, just enjoy it and forget about the cameras. 

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